Reference

Open baru01 legal rules for your account

We keep the legal terms in one place so you can check access, data use, and support paths before you open an account.

Local law onlyMobile and desktopDANA, OVO, GoPay, QRISAccount records
baru01 Open baru01 legal rules for your account
CONTACT ROUTES

Switch to our contact paths

When you need a legal answer, we route you to live chat, WhatsApp, or email instead of sending a generic reply. Our support desk works daily from 09:00 to 23:00 WIB, and the same team handles access checks, record changes, and payment-reference questions. If you are on mobile, the chat widget stays in the footer; on desktop, the help link sits beside your account menu.

Team online

Live Chat

Use live chat for access questions, data requests, and payment-reference checks. We keep the thread attached to your account so you do not have to repeat the same details each time.

WhatsApp

Message us on WhatsApp between 09:00 and 23:00 WIB for account-rule checks, file updates, or a fast pointer to the right form. Keep your registered email ready so we can match the account.

Email

Send longer requests by email when you need a written record, a correction to stored data, or a copy of the page version you saw. We use that thread for follow-up and identity matching.

RECORD CARE

Explore how we handle records

We keep legal data handling narrow: only the fields needed for access control, account service, payment matching, and follow-up stay in our file.

Data use

We store only the details needed to open, verify, and service your account: name, contact path, payment reference, and chat…

Cookies

Session cookies keep you signed in and remember language and device preferences.

Security checks

If we see a new device, a mismatched email, or a payment reference that does not match the account name…

Retention

We keep account and support records only as long as needed for access control, dispute handling, and local duty requirements.

Change requests

To correct or delete stored details, send a request from the email on file and name the exact field you…

Contact trail

If you want a copy of the request trail, ask live chat or email and we will point you to…

Browse common legal questions

These questions cover the parts that matter most before you open an account or ask for a change. We explain the access rule, the records we keep, the checks we use, and how to reach the right contact path. If a request depends on local law, we say so before you take the next step. That keeps the legal path clear whether you are on mobile or desktop.

Your account follows Indonesia access rules, and any use depends on local law and is available only where local law permits. If the rule set changes, we show the current version on the site before the next account step.

We keep the contact email, account name, payment reference, and support history needed to verify the file and answer requests. We do not ask for more than the case needs, and we use the details only for that purpose.

Checks help us match your name to the payment rail and stop mistaken edits. If you open from a new device or switch from mobile to desktop, we may ask you to confirm the registered email before we continue.

Yes, but clearing cookies ends the session and may reset your language choice. You can return through the same browser path, sign in again, and then open the stored account records as usual.

We keep legal and account records only for the period needed to handle access, support, and local duty requirements. After that, the file is removed or de-identified according to its category.

Send the request from the email on your account and state the exact detail you want corrected or removed. If the change affects a payment reference or access record, we may ask one matching question first.

Use live chat, WhatsApp, or email during 09:00-23:00 WIB. Tell us it is a legal question, and we will route you to the team that handles access, data, and record changes.